Profiles



The Somerville Switchboard

I almost always do interviews for print articles in person. But this time, I decided to make an exception. “City of Somerville, how may I help you?” Norma Douglas has been a phone operator for the city for 32 years. She’s one of two people who answer the approximately 100,000 calls that come into the […]


A Journey Through 60 Adventures

“If you told me a year, two years, five years ago, that I would ever, ever, ever put myself on the internet singing, I would have told you, ‘You’re out of your mind.’” And yet, this winter, Deb Jacobs found herself posting a video of herself singing on the internet. Jacobs, 59, describes her life […]